The Small Civil Claims Court of Santa Bárbara D’Oeste/SP, determined on 6/8/2020 that the travel agencies must reschedule, without any burden, travel not enjoyed by the consumer due to the coronavirus.
The contracted tour package, destined for Miami and Orlando/USA, would start on July 20, 2020. However, the trip did not occur due to the Covid-19 pandemic.
The claim was partially granted, to determine the Defendants, with grounds on the Provisional Measure no. 925, to reschedule the trip within twelve months, starting on July 20, without any burden to the consumer. Regarding moral damages, the request was dismissed as unfounded, on the grounds that “the unfortunate event was in fact beyond the control of the providers of the tourism service“.
The full text of the decision in Portuguese can be accessed here.